Now system wide it went down and my camera is still offline.
Why won’t solar panel charge and then the ACpower cord has done same thing the same. # of days later. People on web say it’s the USB connector that is the issue.
I bought system because it was for remote locations and a month later it just won’t work.
Please help me.
GMT 04.39: IT IS NOT RESOLVED FOR ME: My new 3 cam system was off line most of Thursday. No access from my Mac, iPad or iPhone and I could not log in to "my arlo". The green bird was just flashing on my MAC.
Just out of bed on Friday morning. Still no access to my Mac, bird still flashing. At the moment I can now see the cams on my iPad and iPhone, but no access to the library. It shows "no recordings" when I try to view footage. I have only had this system a few weeks, I am very frustrated!
MINE WAS STILL OFF WHEN I SWITCHED IT ON (0630GMT), BUT, I DID A FULL REBOOT OF THE SYSTEM AND WHOOPEE ITS NOW BEEN WORKING, FULLY, FOR OVER TWO HOURS. LETS HOPE IT KEEPS GOING
WHY DON'T YOU, Community Manager, ARLO, EMAIL ALL YOUR CUSTOMERS AND TELL THEM WHAT/HOW TO RESET THEIR SYSTEMS. THAT WOULD SHOW A LITTLE CONCERN FOR THE PROBLEM. WHAT IS UPSETTING MOST OF YOUR CUSTOMERS IS THE LACK COMMUNICATION.
Since Thursday morning I have powered down the system 8 times. I have completely reinstalled each of the cameras and base station3 times. All very frustrating and very time consuming and all without any help whatsoever from Netgear. It was late in the day before I realised the problem was outwith my control by which time I had already WASTED HOURS trying to solve the issue. Is it really beyond the wit of your customer service department to send us an email or message IMMEDIATELY your system goes down ? This would save your users hours of wasted time. You must agree from a customer point of view it looks as if Netgear just don't give a damn!
The one thing I have not done is press the red button, would have been helpful if this information had been posted sooner by customer services.
I will try that now and see if it wakes up my iMAC
Given this is a security product I would have thought Arlo/Netgear have a duty of care to alert all users the moment the system is compromised and unable to function. Does anyone else agree?
I have powered down multiple times, hit the red button, etc and nothing is working. My app shows 2 of my cameras batteries are dead and the other says offline. I know the batteries are not dead because I have brand new batteries in the cameras. It obviously isn't working or fixed for a lot of people.
I don't know if there are still areas or countries that are still having problems, but what have you tried so far?
Have you tried to power off the base station for one minute then powering it back up?
What are the lights on your base station showing?
I have never heard of the pro cameras working without using a base station. From your router, do you have any Arlo devices connected to the router with an ethernet cable? Or are you on a shared account with someone else?