RESOLVED - Arlo Service Down - Temporarily Unable to Login

[BretD]

Dear Arlo Customers,

Thank you for your patience. Arlo services are now fully restored. We sincerely apologize for any inconvenience this has caused. The disruption in service which affected some of our customers was due to a technical issue that arose during routine system maintenance.

Thank you.

 -The Arlo Team

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>Dear Arlo customer,

> 

>We are aware of an issue where our ARLO customers are temporarily unable to login into their account. ARLO team is actively working to restore this feature as soon as possible.

> 

>We apologize for any inconvenience this might cause.

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>Stay tuned!

> 

>Best regards,

>The Arlo Team

>

[DEBIJ]

Awesome!! thank you so much for letting us know. 

[ccmg]

Got an email this morning - hours after I was on hold with Netgear and Verizon (to no avail) - saying online services are temporarily unavailable. Arlo/Netgear Website says the problem is fixed; however, I still have two offline devices.  Solution please.

[MCR436SD]

I read some of the comments and it makes me think, at your company is it perfect EVERYDAY???? NO it’s not, I understand some of your frustrations but we are customers of an internet based company and you have to know this can happen.

Maybe get a Gaurd Dog that does not run of power.

I think they should’ve got notification out earlier and gave updates earlier but they didn’t and they will learn from this but to make negative and harsh comments about their GREAT service they provide.

[TennComm]

Thank you.

[Czmkid]

Please fix the log in issue.  Still getting hung up on the getting info screen.  Your fix is not a fix at all.

[SacDave]

Not fully resolved, at least for me. I can now log in and control my cameras. I cannot, however see any of the many recordings that have been triggered over the past several hours. Once in a while, I see the stored recording count go up for one or more cameras, but when I go to the video library to view, the library is competely empty, and the video counter resets to zero for all cameras.

Dave P

Sacramento, CA

[davidj77]

I get no company is perfect. But I could have bought a $25 dollar camera but instead I got $199 for top quality. Having someone plow my entire driveway and have no video of them is excatly why I got a Camera system on top of my security system so I can see who is at my house or has visited it.  NO where does it say hey... cameras may go offline and no longer work. I even have a usb hard drive figuring if internet was down it would still record to that however there is nothing from today. Now I went outside after and cleaned up the driveway a bit with a shovel and majically it recorded me now that things are working.  At my job No one depends on me protecting or saving their lives. If that was the case things would be diffrent. I bought this system to protect my property 24/7 not when its working. I was going to expand my system by 3 more cameras but now I question getting any more. I'm one of probably many people today who will find out they want to see something that happened but can't.. That my friend is priceless and its why I spent $899 on the system instead of $200.

[Phhh]

I see a lot of complaints with this service being down and not sending out an email. I'm sure there first response see would be to see what the problem is and how to resolve it.
Many are not happy about not having excess to there systems. I see no difference in this if the power goes out often can be for days without no notification what so ever. So stop complaining about every little inconvenience in life and enjoy what you do have.

[mal8531]

I was going to buy 2 more cameras but I've had the system for 6 days and having this problem. I will be returning the camera. I can't connect to the base and has been offline for 10 hours so far. Hope net gear fixes this but just lost a customer.

[jaimie2020]

All my cameras now show off line?? 

[davidj77]

You can plan for power outages AKA my system is on a battery backup that will run for 24 hours. I didn't just throw togeather some random system and go oh this looks good. I had a list of requirments. Then bought additional equiptment to meet those. Like the USB storage for backup of videos if the internet is down was a big one as well. Well internet was up, Power was up but no video. If your house was robbed, your kids kidnapped, or some other incident then you probably would have a diffrent tune with no video to show the cops.  I don't want a security system or camera system that works "Most of the time" Thats not a 24/7 System. This isn't some Cable tv service, in the event you actually needed to view the video for good reason it better be there otherwise there is no point having it.

[yakers]

Received email that ARO was down and then one saying system now working but mine does NOT work

[Danc1722]

Still is not working....mobile al

[UnhappyUK]

My wireless cameras are all offline and so is my base station.. I am away from home..
Support just told me the only way to get them working is to go home and power cycle the base station...
Yet people here have tried that and it isn't working.
Very surprised at the terrible support we are getting from a supposedly reputable brand. Outages happen but this issue clearly is not resolved and the communication has been crap

[buddhah_au]

Hi 

I have two Arlo Q on a CVR plan. I can see past recordings but not live video. Please help and fix. 

Thanks

Tony

[petethepaladin]

Was the global outage today a result of ARLO systems being hacked?

[Bopplum-ret]

Thanks, Arlo is still unavailable in Connecticut. 5:15 pm eastern time

[nz007]

For those who have no green light for your internet connection on your base station, get a small paperclip (or comparable) and hold in the reset button on the back of the base station for 15 seconds & let go either once you see all the lights come on on the front of the base station or after 15 seconds.
Then let the base station system cycle through, it may take a while. ***After that, if the internet light is still not on green, then unplug the base station by simply unplugging the black cord and leave it unplugged for 60 seconds, then plug back in and be patient and let it cycle through. Hopefully your green internet light comes on then.
You may not be done yet:
Look at the camera light on the bottom of your base station. If it is green you may be good to go. Test your cameras.
If it is Amber or perhaps off as well then you will need to go into your mobile app for Arlo, or log in online, and you will need to remove your existing device which is your base station, and then add your base station again and re-set up your cameras using sync button on the side of the base station as well as on top of your camera.
Also remember that you will have to go into settings and adjust camera settings to your taste. For example, if you turned off motion detection on your last set up you will need to do it again.
if you use your mobile app to remove and then add your device again and sync your cameras, if you get a message that your base station is not available to add, turn your Wi-Fi on on your mobile phone and try again. It would not work for me on the app if I was just using my phone signal. I had to turn on my Wi-Fi on my phone as well.
If this guidance helps you, please advocate on my behalf for Netflix to grant me lifetime free recording of my cameras as well as free lifetime tech support.
Reference my user id: nz007
☮ & ❤️

[nz007]

oops... meant Netgear, not Netflix LOL

[hotcookiedan123]

Thank you NetGear for updating through email notifications

[spacedisplacer]

I can log into my Arlo account, but all cameras just say, "getting status".  I've tried to remotely restart my base station, but it does not solve the problem.  I am at work and cannot get home to manually reboot the base station.  Is manually rebooting the base station the only solution to get rid of the "getting status" issue?  What am I missing here?

[Johng24]

I have Arlo Go. Cameras still state offline. Any ideas. Also says make sure in mobile coverage

[Coco2019]

I'm very upset that we aren't informed that there was a problem until it was fixed??? I'm having problems with my cameras or system not recording events?? Issues today with being offline, unable to sign in??? HELP$!!