Arlo App Login issue

[DawnM]

Update: 5/28/18 @ 8:52PM Pacific

We have identified a DNS issue with certain Internet Service Providers that is causing connection to the Arlo app to fail. We are continuing to monitor the situation, and in the meantime we have identified a temporary workaround.

• Use a mobile device to connect to the Arlo app with Wi-Fi turned off (use cellular data/LTE). Please note that this option will use data from your cellular plan.

Some users have reported success logging into their Arlo app by updating their DNS settings to a public DNS server. For assistance with changing your DNS settings, it is recommended to contact your ISP.

 _________________________________________________

Update: 5/28/18 @ 12:50PM Pacific

As part of our ongoing investigation and with the help of our Community and Social users, we’ve uncovered that the Arlo app login issue is only affecting some customers on some service providers.

If you are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” and are willing to help us troubleshoot by providing us with your service provider (wifi or cellular carrier) and device type (iOS, android, web app). Please reply to this thread.

_________________________________________________

Update: 5/28/18 2:07AM Pacific 

We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable.  Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread. 

_____________________________________________

 Important Update 5/27/18 @ 11:00PM Pacific:

Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused."

_________________________

Update: 5/27/18 @ 10:19 Pacific

We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.

_____________________________

Original Post 5/27/18 @ 7:55PM Pacific

Hello Valued Arlo Customers,

We are aware of an issue where some users are unable to login to their Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are actively investigating this issue and are working to resolve it. We'll update this thread when we have further information/updates.

-The Arlo Team

[Toddyman88]

Yes. Just disconnected from WiFi and logged right in.
Hopefully this will be corrected soon.

[Rpope]

Error messages are happening more frequently.

[Roosa]

Problem Solved!!!

Today I solved all my arlo camera problems instantly....

I threw the whole system into the garbage can.

No more, security issues, no more app issues, no more firmware issues, no more wasting my time....

God willing you understand why I did what I did. Being a man of advanced years, I realized I didn't want to waste my remaining years dealing with Arlo, Arlo support, etc....

Goodbye...

Roosa

[Posarlosystem]

Interesting... I tried resetting my password (again) to make sure nothing was funky re: that. Sent myself a forgot password link from the log in screen and the site it sends you too

https://arlo.netgear.com/

that isn't working now. 

[milly54]

Hahaha... I hear you!

[Larios1960]

same issue can log to my system since yesterday ,what is going on people

[Czmkid]

Still down.....another epic Arlo fail.  Pay for our cameras and you might get to log in and see what is going on at your house and vacation property.  Or not.  I bet the solution will require hands on the base station which would be great if I WAS WHERE THE BASESTATION was located.  Just bought two new Arlo Pro cameras as well.  

No communication.  No transparency.  No service.

[EddieDJ]

I get a We're sorry, Arlo is currenly unavailable. Please try again later. As I'm writing this meassage the site came back on line and within 1 minute back to We're sorry..... Please let me know what's going on with the Arlo app site. Thank You

[Nicispriceless]

I reset my router and reinstalled my app. Finally everything seems to be working ok.

[MRoyal]

Not sure if related, but after removing Amazon echo systems from network, app working as needed.  Simply unplugged and attempted to reconnect with app and they came up on IOS devices as expected.

[KellyS007]

Still can’t login in to app.... when will this be fixed??

[Posarlosystem]

Mroyal, i would say it's not related. The only things on my internet are an android phone, tablet and this pos camera system. I don't have an amazon wiretap device. 

I've tried rebooting everything since 11pm last nite. The router the camera system the cable modem my phone my tablet. Deleted and reinstalled the app - nothing. 

Security my axx. 

[Roosa]

PROBLEM SOLVED....

ROOSA

[Lmendivil]

Disconnecting from Wi-Fi and connecting to your mobil network will allow you to loggin on your device, but this does not solve the issue!
Needs to be fixed!

[Larios1960]

Arlo is currently unavailable,Please try again later . I have this massage since yesterday

[ABBean]

Ok guys, I just turned off my wi-fi and logged right in to see the tons of clips and videos which honestly shouldn't be and shouldn't have to log in via some 3g or 4g network. There must be some sort of DOS (Denial Of Service) attack going on some where to prevent everyone from using wi-fi to log in.  ARLO, GET YOUR  S**T TOGETHER and fix the problem.  Maybe everybody should consider sending something to the BBB or the Consumer Protection Agency or any government agency that will listen and take action against ARLO and its programmers and engineers who design the software, firmware, and hardware for all ARLO products.

[Holl2445]

Same here r the only thing that works is to take rn off your wifi

[Scubaboy]

Wanted to report that I also cannot logon using the app 5/28/2918.  Message - internet connectivity issues.  Worked ok last night.  So this problem is Not resolved

[Rpope]

Just tried it and is working through AT&T but not on wifi.

[Sagebrush123]

FYI

This has something to do with Touch ID and it occurred after updating my password.  I downloaded the arlo app on a clean iPad and am able to get in without any issue.  This device does not have Touch ID enabled.  My iPhone still is unable to connect which used Touch ID for Arlo.  My wife’s iPhone has the same issue and hers used Touch ID as well.

i deleted my fingerprint and was able to sign in but the app did not display my cameras.

[Ddhh2018]

We can login to Arlo app, but camera will not record anymore.

[DeLaCruz10]

I can see my cameras if WiFi is tuned off on my phone

[Lasweet77]

yes, this is still a problem... how do I report issues? am I reporting it now?

[alldayer]

I'm sorry, how was this resolved? I have a security tablet that inky uses WiFi and still getting this message