Arlo App Login issue

[DawnM]

Update: 5/28/18 @ 8:52PM Pacific

We have identified a DNS issue with certain Internet Service Providers that is causing connection to the Arlo app to fail. We are continuing to monitor the situation, and in the meantime we have identified a temporary workaround.

• Use a mobile device to connect to the Arlo app with Wi-Fi turned off (use cellular data/LTE). Please note that this option will use data from your cellular plan.

Some users have reported success logging into their Arlo app by updating their DNS settings to a public DNS server. For assistance with changing your DNS settings, it is recommended to contact your ISP.

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Update: 5/28/18 @ 12:50PM Pacific

As part of our ongoing investigation and with the help of our Community and Social users, we’ve uncovered that the Arlo app login issue is only affecting some customers on some service providers.

If you are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” and are willing to help us troubleshoot by providing us with your service provider (wifi or cellular carrier) and device type (iOS, android, web app). Please reply to this thread.

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Update: 5/28/18 2:07AM Pacific 

We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable.  Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread. 

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 Important Update 5/27/18 @ 11:00PM Pacific:

Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused."

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Update: 5/27/18 @ 10:19 Pacific

We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.

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Original Post 5/27/18 @ 7:55PM Pacific

Hello Valued Arlo Customers,

We are aware of an issue where some users are unable to login to their Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are actively investigating this issue and are working to resolve it. We'll update this thread when we have further information/updates.

-The Arlo Team

[Herrerasue]

Getting a message “ sorry we are having trouble signing you in because of internet connectivity issues.”

Has there been a fix to this yet??

[Cfische]

I'm having the same issue while connected to google fiber on android. Just started today, yet works fine with Sprints network.

[Herrerasue]

Thanks! I’m gonna try that.

[gscott57]

 I have restarted the base and a camera but it still won't let me log in. The app on the phone and desktop both say there is an internet connectivity problem. Which is NOT the case.

[KTramm]

WiFi provider is Spectrum.  Still cannot log onto the Arlo app.

[gscott57]

I just saw your latest message. I have an iphone 7s with credo mobile, which uses verizon's network.

[allanmarkkaplan]

I haven’t been able to login for two days. I get the message ‘we are having trouble logging you because of internet connectivity issues’. I am using iOS on my iPad using WiFi. My ISP is Spectrum in Rochester ny. I changed my password earlier this week because of an email that I received from you.

[ronhill]

Down since late Sunday, 5/27.  iPhone 8 IOS 11.3.1 Cell carrier AT&T, Internet provider Spectrum (Time Warner).  Connection works from AT&T LTE (WiFi turned off).  Connection fails from Spectrum.  PC (Windows 10) also cannot login to  'My Arlo' - arlo.netgear.com - server not found.  Appears to be a DNS issue on certain DNS providers ...  attempt to ping arlo.netgear.com (from PC) - could not find host arlo.netgear.com

[Zerauskire]

It’s a DNS issue. If you are on an iPhone just go to your WiFi settings, click on the little “i” next to your SSID, click on “Configure DNS”, change it from “Automatic” to “Manual”, click the little green + sign, add 8.8.8.8 which is google’s DNS server, then delete your existing one. That’s it. Should work.

Don’t worry about messing anything up. You can always fix this later by just putting it back to “Automatic”.

[Mauricep3]

The system has been down all day and the message "We're sorry Arlo is currently unavailable. Please try again later" appears.

1. I cannot login to Arlo.netgear.com using my desktop PC running windows 8.1 the message "This site can't be reached

    Arlo.netgear.com's seerver IP address could not be found"

2. We use Spectrum Internet for our ISP at our home

3. Our Cell service provider is TMobile.

4. I use Samsung S8

5. My wife uses Iphone 8.

6. Both phones show notifications confirming the cameras are comunicating with the VMB3000 base station.

7. Neither phone allows the recordings to be displayed due to network errors.

I hope this is resolved quickly, because I am considering replacing this system, due to its unreliability.

Thank You.

[CovKY]

Using Verison,samsung 5, Arlo app isn't working.

Spectrum wifi, same result.

Had someone snooping around the house today. I was able to view some footage of him before I started getting the "Arlo down" message.

Covington, KY

[KTramm]

Having the same issue.  WiFi is Spectrum (North TX) and cannot access the Arlo app.  Once I turn WiFi off, I can access through cell provider Verizon.

[apting]

Please unplug your wireless modem/router, wait 2 to 3 minutes, and plug it back in again. The modem/router will be able to able reconnect your base and your Arlo should work.

[WJT]

This worked for my iphone. Thank you!!

[Don-Tucker]

Arlo Pro, base model: vmb4000 (w-four cameras)  s/n: 4r03747wa458b

I discovered the App works when only on my Verizon cell phone network but will not connect when on I am using my home WiFi, via the App on my phone.  It works fine on my PC.  I use Consolidated Communications as my WiFi provider.   https://www.consolidated.com/ 

I had never had this problem before yesterday.  Did you get hacked by Nest or Ring or someone else?  This is not worth the big money I paid if I become limited in how I can use the system, and will demand ARLO refund my money so I can buy a Nest or Ring, who does not seem to have this problem, unless this is fixed soon.

[rpeine]

Yep getting the "Sorry; we are having trouble signing you in because of Internet connectivity issues.  Do you want to try again". on my iphone app.  I have turned off my router, turned off the Arlo base station. 

[Mauricep3]

I tried that three times already

[Chewdds]

Our wifi is spectrum

[martinconner]

i am from san antonio and use roadrunner. just bought system. help

[Herrerasue]

Well, going to 5G did the trick for an interim fix. Thanks, and glad to know it’s not an “operator error” on my part!

[emilDee]

spectrum california not working..i phone app with AT&T works now

[Vero95]

App connectuvity issue. I have time warner cable as my internet orovider, sorint as my cellular, ios(iphone x)

[Takidyn]

I still can't log on. I have Spectrum, Verizon wireless and a Samsung phone.

[Jaymbone]

I’m also having the login issue. The error is internet connectivity issues. My internet provider is Frontier.

[rpeine]

For some of us its Arlo servers that are not working.  I have Spectrum service, and have done everything tech wise I can on my end and nothing works.  I can't even get into "my arlo" account on the website on this wonderful community post.