Arlo App Login issue

[DawnM]

Update: 5/28/18 @ 8:52PM Pacific

We have identified a DNS issue with certain Internet Service Providers that is causing connection to the Arlo app to fail. We are continuing to monitor the situation, and in the meantime we have identified a temporary workaround.

• Use a mobile device to connect to the Arlo app with Wi-Fi turned off (use cellular data/LTE). Please note that this option will use data from your cellular plan.

Some users have reported success logging into their Arlo app by updating their DNS settings to a public DNS server. For assistance with changing your DNS settings, it is recommended to contact your ISP.

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Update: 5/28/18 @ 12:50PM Pacific

As part of our ongoing investigation and with the help of our Community and Social users, we’ve uncovered that the Arlo app login issue is only affecting some customers on some service providers.

If you are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” and are willing to help us troubleshoot by providing us with your service provider (wifi or cellular carrier) and device type (iOS, android, web app). Please reply to this thread.

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Update: 5/28/18 2:07AM Pacific 

We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable.  Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread. 

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 Important Update 5/27/18 @ 11:00PM Pacific:

Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused."

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Update: 5/27/18 @ 10:19 Pacific

We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.

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Original Post 5/27/18 @ 7:55PM Pacific

Hello Valued Arlo Customers,

We are aware of an issue where some users are unable to login to their Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are actively investigating this issue and are working to resolve it. We'll update this thread when we have further information/updates.

-The Arlo Team

[rta0250]

cannot log in on the app.  message says "internet connection issues."  T-Mobile for phone and Frontier for Internet.

[kerry729]

ATT for Android and Spectrum for home internet

[LeoCobian]

Unable to login. States sorry internet connectivity issues. AT&T cellular, Spectrum WiFi.

[aquarius218]

I did this and it worked, thanks for the info.

Guess I'll leave wifi off for now until they can get this issue fixed

[bdorfus]

Arlo for Android connects via Verizon Mobile, but does not connect via Google Fiber in-home WiFi.

[MikeG4]

I have rebooted my router and still have the reconnectivity problem, any help would be appropriated.

[gekirkp]

Is the Arlo site down?

[scottelliott]

Okay it must be something to do with Wi-Fi cuz I have Wi-Fi and mobile data on and when I turned off Wi-Fi I can sign in via the app I sign in earlier on my web browser with chrome with no issues haven't tried it any less 20 minutes though.

[jmes70]

can not log in to arlo android app, keeps saying arlo is currently unavailable.

[sandmann2]

I am having login issues on my iphone 6+ ios11.03. my service provider is Spectrum. This started off with an email from Arlo tech support saying my account may have been compromized and to change my email immediately. I did and every since I cannot login with the app however I can on if I go to www.arlo/netgear.com

[rlamar]

I am one of those who is getting the message "Arlo is currently unavailable. please try again"

My service provider is Tracphone and device type is Android.

[Dmats143]

I can access "my arlo" on other networks like at coffee shops and my phone data, but I still cannot access arlo on my home network.   It says "were sorry arlo is unavailable."   

[jmes70]

yup, internet. i went off line to 4g and its working now.

[wineracker]

What's up with this?  I have Spectrum Cable and internet.  I can't logon to Arlo with WIFI or cellular. 

[holycow]

2:30 pm pacific time, may 28, 2018. arlo wifi logon still not working. Frontier Fios internet with Android phone. arlo cell data logon working using Sprint.

[TheMadMollusk]

My Arlo Pro just started having an issue yesterday, May 27. Using the iPhone App on my WiFi gives me an error saying “Sorry; we are having trouble signing you in because of internet connectivity issues. Do you want to try again?"

Nothing on on my end has changed. I have tried rebooting both my router/modem and the Arlo unit itself. No luck. The only thing that does work is if I turn of my WiFi on my phone and use LTE.

Is anyone else experiencing this same issue and more importantly has anyone figured out a solution to this issue?  

Thanks 

 - TMM

[GWROG34]

I just now got it back. I turned off WiFi and logged into Arlo using cell data no problem. Turned WiFi back on and I can now log in using WiFi.

[Broncfan505]

Arlo2 Pro ---- Frontier Communications, IOS, all devices. App works on cellular. just not wiFi

[TheCausey]

Using android version 7.0 on samsung s7 edge
Tried on 4G while away from home and spectrum wifi while at home

[DawnM]

Hello all,

Thank you for taking the time to provide the details requested. We are still actively working on it around the clock. It looks like from what you guys have been sharing with us here and on social media, people still being affected are mostly from Spectrum/Comcast/Time Warner, which are all in the same family of Internet service providers. It also looks like for some people, switching from WiFi to cellular data allows them to login? For anyone willing to test this, can you confirm your results here in this thread?

We will have another update for you guys by or before 7pm Pacific tonight. 

Thank you so much for taking the time out to provide these details to us, it is helping!

Dawn Marshall

Arlo Community Manager

[Myles1991]

Same issue. WiFi is through Mediacom. Cellular is Verizon. Neither working for both mine and my wife’s phone.

[dougandersontx]

Коли ви збираєтеся виправити наші проблеми з Арло? 

It's Ukrainian but it's as close to Russian I could find.

[Brianly123]

I have been having this issue on and off starting last evening (05/27/2018).

It is ocurring on both my Android cellular device and my Windows 10 tablet

I can not access my cameras by either the web site or Android app

I am on Frontier FIOS and T-Mobile cellular in the Greater Seattle area.

[PattyDoDah]

I am still unable to log into the Arlo app on my phone, iPad or iMac.  I have the original Arlo cameras and Arlo Q.  I am connected to internet with Verizon (Frontier) on my iMac and Verizon wireless on my iphone and iPad. I hope this can be resolved soon. 

Thank you

[Vicstar68]

With TPG and use Samsung Android