Arlo App Login issue

[DawnM]

Update: 5/28/18 @ 8:52PM Pacific

We have identified a DNS issue with certain Internet Service Providers that is causing connection to the Arlo app to fail. We are continuing to monitor the situation, and in the meantime we have identified a temporary workaround.

• Use a mobile device to connect to the Arlo app with Wi-Fi turned off (use cellular data/LTE). Please note that this option will use data from your cellular plan.

Some users have reported success logging into their Arlo app by updating their DNS settings to a public DNS server. For assistance with changing your DNS settings, it is recommended to contact your ISP.

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Update: 5/28/18 @ 12:50PM Pacific

As part of our ongoing investigation and with the help of our Community and Social users, we’ve uncovered that the Arlo app login issue is only affecting some customers on some service providers.

If you are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” and are willing to help us troubleshoot by providing us with your service provider (wifi or cellular carrier) and device type (iOS, android, web app). Please reply to this thread.

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Update: 5/28/18 2:07AM Pacific 

We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable.  Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread. 

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 Important Update 5/27/18 @ 11:00PM Pacific:

Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused."

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Update: 5/27/18 @ 10:19 Pacific

We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.

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Original Post 5/27/18 @ 7:55PM Pacific

Hello Valued Arlo Customers,

We are aware of an issue where some users are unable to login to their Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are actively investigating this issue and are working to resolve it. We'll update this thread when we have further information/updates.

-The Arlo Team

[ljaynem711]

I have Spectrum for wifi service and can’t log in on with either my ipad or my android cellphone.  

[fancubed]

I'm one of them.  I can't login via Firefox or my phone app.  For a while, google chrome could get through but not any more.

And, phone app works if I turned off wi-fi and use Verizon wireless mobile connection.  My wifi ISP is Spectrum.  It seems it doesn't recognize the arlo.netgear.com domain name:

• We can’t connect to the server at arlo.netgear.com.

Thanks.

[ArloJump]

All day login issues when connected via iphone app, on Spectrum North Texas.
I am able to connect via ATT LTE.

[ka54]

.  Arlo.netgear.com's server IP address could not be found.  -  Sorry: we are having trouble sighing you in becuase of Internet connectivity issues. Do you want to try again. 

wifi provider is Oklahoma Suddenlink for my computer

Cell is AT&T

[ka54]

.  Arlo.netgear.com's server IP address could not be found.  -  Sorry: we are having trouble sighing you in becuase of Internet connectivity issues. Do you want to try again. 

[CobraJet]

I have Spectrum as an ISP and can not connect using the IOS App or desktop PC.  The IOS App returns an error message of  "Sorry; we are having trouble signing you in because of internet connectivity issues" and the Desktop PC does not recognize the web address https://arlo.netgear.com with an error message "This page can not be displayed".

Hope this helps!

[GWROG34]

Replying to DownM. ARLO PRO, WiFi is with Mediacom. iPHONE 6 with AT&T.
When logging in I received this message. Sorry; we are having trouble signing you in because of internet connectivity issues.. also when trying to log in on PC the server cannot be found.

[Appple]

I only have problem signing in at home WiFi (Spectrum, zip 91745)

When I use cellular (ATT, Verizon), I have no problem, and when I switch back to WIFI, it’s ok for a while. But, later, the problem appears again

Hope this help

Amy

[Hairfarm]

Samsung Galaxy S5 with Android 6.0.1 - T-mobile and Spectrum ISP - Zip - 92252

Arlo

[JoeCymru]

Spectrum (old TW division). No issue on mobile AT&T data. Changed DNS server from ISP auto to an open DNS server (using Google 8.8.8.8 for now) and fixed the issue.

[Gildor1]

Hey, mines working now!

Everyone should try it.

[HBEric]

When will the sign in issue be corrected?

[jpage3]

IOS phone and ipad with service provider spectrum

[scottelliott]

Still can't log in via the app on my Android Galaxy S8 plus through T-Mobile I cleared the cache a clear the storage uninstalled reinstalled the app and still no luck

[aquarius218]

Mediacom Cable is Provider and using android

[Steff39030]

Cant login to any camera or Arlo App. Redidence, is Kansas (Ft. Leavenworth Kansas)!
WTF?

[jasonsoochow]

"We're sorry, Arlo is currently unavailable. Please try again later." 

Time wanner cable is the ISP. Everything else works fine online.

2 Arlo Pro + Base station and 1 Arlo Pro 2. 

none of the ios, android, web works.

---

[a93z71]

Cannot log in via android app (AT&T) or home internet (Spectrum). Hope this help you troubleshhot issue. 

[Slimer9300]

Any update on timeframe to get this corrected. Cannot log in through spectrum.
Can still log in on Verizon using LTE but no such luck with spectrum using WiFi.

[Iowahome]

When attempting to log on to app have been receiving the following message for the past 24 hours:

"We're sorry, Arlo is currently unavailable.  Please try again later."  Also, it says "Your Arlo device appears offline.  Please make sure it's powered on and connected to the internet."

Our internet provider is Mediacom.  The error is occuring on android and ios tablets and phones. 

But, if I turn off wi-fi and switch to Verizon cellular, I am able to access the Arlo app and it works fine.  

If you need any further information,  please let me know. 

[jandbpeternell]

We have not been able to login all day today. Our internet provider is Frontier. Our cell is ios and Verizon is our provider.

[Freddieadam]

I still can not login into my app. We have Suddenlink as our Wi-Fi and T-Mobile as our cellular provider.

[Gildor1]

---

@Gildor1 wrote:

Hey, mines working now!

Everyone should try it.

---

Sorry, back down again.  But it did work for about 10 minutes.  Hopefully this means they are making some preogress.

[Kdavid]

Hey Arlo Team- 

Any update??

[LeoCobian]

Cannot access my recordings with App on IOS. AT&T cell or Spectrum WiFi.