Unauthorized transaction

[APesDan]

Arlo, I was charged an additional charge almost one hour after I made my purchase.

How can I get that returned to me?

[ShayneS]

Hi,

Was this an order from the Arlo online store?

[APesDan]

Thank you for responding.

I placed an order online for the startup wired doorbell and the essential spotlight. I was charged for the bundle.

About one hour later I was charged again. $146.00

In fact I just checked my bank right now and just got charged an additional $126.00

Am I going to be refunded the initial amount and if so how long will it take?

[ShayneS]

Can you private message me with your order number and invoice from the Arlo.com order.

[APesDan]

I can. I have looked, however I can’t figure how to send private message on this board.

[ShayneS]

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43381855

[StephenB]

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@APesDan wrote:

 I can’t figure how to send private message on this board.

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Click on the envelope icon on the upper right of the forum page.