Unable to have 5 cameras on Arlo Smart Premier Multi Camera plan
The Arlo Smart Premier Multi Camera subscription process is resulting in the following two errors:
1. Even though i select 5 cameras, when i check the "Devices" page, it shows it selected other cameras than the 5 i originally selected.
2. When i try to update the cameras to be included in the plan, it states i have already reach camera limit even though there is only 4 selected. (see screenshot attached).
I tried twice, and ended up cancelling the subscription immediately both times.
Side note: What ever happened to the plan where you could have up to 12 (or was it 15? I don't remember the exact details) cameras for $14 a month? What is this nonsense with "put 5 cameras on a plan and add every additional camera as a single camera and that single camera won't have the same feature offered as the 5 that are on your multi camera plan". So complicated. I just want all my cameras to be back online, like i had with the old previous plan that i had for a few years. Just my humble feedback as a long time user and supporter of the product.
Hi ShayneS, I did. Case # 41445399. I tried subscribing again today and this time the cameras i selected were enabled. So I did not have to follow the response provided by the support team.
Side note: Very impressed with the Support team turnaround time. I created a ticket and had a response in less than 24 hours. Very impressive!