Unable to have 5 cameras on Arlo Smart Premier Multi Camera plan

[Nabbie]

Hi everyone, 

The Arlo Smart Premier Multi Camera subscription process is resulting in the following two errors:

1. Even though i select 5 cameras, when i check the "Devices" page, it shows it selected other cameras than the 5 i originally selected.

2. When i try to update the cameras to be included in the plan, it states i have already reach camera limit even though there is only 4 selected. (see screenshot attached).

I tried twice, and ended up cancelling the subscription immediately both times. 

Side note: What ever happened to the plan where you could have up to 12 (or was it 15? I don't remember the exact details) cameras for $14 a month? What is this nonsense with "put 5 cameras on a plan and add every additional camera as a single camera and that single camera won't have the same feature offered as the 5 that are on your multi camera plan". So complicated. I just want all my cameras to be back online, like i had with the old previous plan that i had for a few years. Just my humble feedback as a long time user and supporter of the product. 

[ShayneS]

Hi @Nabbie

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[Nabbie]

Hi ShayneS, I did. Case #  41445399.  I tried subscribing again today and this time the cameras i selected were enabled. So I did not have to follow the response provided by the support team.

Side note: Very impressed with the Support team turnaround time. I created a ticket and had a response in less than 24 hours. Very impressive!

[ShayneS]

Hi @Nabbie

That is fantastic news!

Please let us know if you have any further questions or concerns & we will be here to assist you. Have a great day.