Arlo|Smart Home Security|Wireless HD Security Cameras
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Unable to cancel subscription

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  • ‎2022-02-15 05:50 PM
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dabears1000
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Follower
‎2022-02-15 05:50 PM

My arlo camera somehow got disconnected from my account and I am still getting charged $2.99 a month for my Arlo Secure Plan. The camera was linked to my partner's account through a shared account and she is unable to remove this camera from her account in attempt to re-set up our camera. I am unable to contact support because my camera is no longer connected to my account yet Arlo is still charging me a monthly subscription. 

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ShayneS
Arlo Moderator
Arlo Moderator
‎2022-02-16 02:39 PM

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

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