Arlo|Smart Home Security|Wireless HD Security Cameras

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pjama
Luminary
Luminary

Oct 2021 I posted a case where animated previews broke previews on my watch and asked if it could be turned off. I was pointed in the right direction and all was right with the world until previews were broken again. I went to turn them off again because it looked like several app upgrades might have changed the config however it was still configured as off.

 

After reading a couple of similar posts, I've rebooted one of the cameras as a test, the base station, toggled various smart notification options including animated preview and it's made no difference.

 

So, animated preview is turned off but I still get animated previews and I can't see the preview on my watch.

 

Android App version 3.6.8_2846

VMB5000r4 Firmware 1.19.0.3_1237_68a8e53

 

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ShayneS
Arlo Moderator
Arlo Moderator

Hi,

 

Are you still experiencing the issue?

 

Thanks 

pjama
Luminary
Luminary

Yes, I'm still having this issue.

I've killed the app and restarted it because I wasn't getting ANY notifications there for a while. I've also toggled Animated Preview to off.

Now, it's back to "normal" where the notification pushed to my android has a tiny thumbnail that is a still image and if I open that notification (in the android notifications) it has an animated image which displays about 3 frames. The same notification on my watch has the same tiny (about 4mm dia) thumbnail which is virtually indiscernible and just the text from the notification.

The watch USED to display the full image but doesn't now. I strongly suspect that's because of the animation that won't turn off even though the the Animated Preview is set to off.

Cheers

pjama
Luminary
Luminary

aaaand I'd no sooner posted the above when a new notification came through which had some different results.

The larger image DID display on my watch initially, ie within a minute of receiving it. It had a green frame around the moving item as if it were one frame of a multi frame animated image... then it disappeared.

In the mean time the animated image on my watch also changed, at one point (after staring at watch image) showing about 6 frames but about 5 minutes later showing 4.

Would I be right in suspecting the animated image is "built" over time, initially starting with a fixed, one frame image, this displaying on my watch initially?

Still, back to the crux of the matter: Turning off Animated Previews does not turn off animated previews like it used to.

secaz
Virtuoso
Virtuoso

I've posted about the issue elsewhere and can't seem to get any traction.

 

Turning off animated previews doesn't turn them off - I can confirm.

 

With my Android 12 phone, it's sporadic, once in a while I get a normal notification with thumbnail, but mostly get animated previews, it's really annoying.  The notifications with animated previews take longer to arrive than the ones without, and since time is of the essence...

 

Just more of the same, broken Arlo, ever and always, never 100% correct, always lacking... and since I work from home I see so many things that should trigger my cameras, like HUGE delivery vehicles whizzing by, and yet if the wind blows a few leaves on a bush, THAT will trigger the camera, but not the delivery vehicles.

 

No matter what you do to try and circumvent the animated previews, nothing works... rolling back to earlier version of Android app doesn't work, either... I've tried that with versions I've know to behave correctly and they no longer do, so it's not on client side, but server side...

 

It's maddening to pay for a service and the people you are paying just do NOT give a damn... you're just another whiny customer to Arlo...

 

I'm just going to turn off smart notifications... Arlo can't figure out the difference between a person and a cactus, or between a dog and a rock... so the smart notifications are pretty useless to me most of the time... and the animated previews are awful, and so...

ShayneS
Arlo Moderator
Arlo Moderator

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

secaz
Virtuoso
Virtuoso

Still an issue - varied results, not consistent.  Some times get thumbnail with trigger item in green box, then shortly there after another notification with the animated preview.  Sometimes thumbnail with trigger item in green box, wait a second then it transmutes into animated preview.

 

It's really annoying, I have bad eyesight and its hard enough to discern what the trigger item is in the green box without it transmuting to animated preview and moving the trigger, when it does an animated preview, I really can't tell who or what I'm looking at...

 

And it doesn't matter what version of apk I use, results are always the same...

 

secaz
Virtuoso
Virtuoso

For the curious, I removed all cameras from Arlo Smart for several days, cold started all base stations, also uninstalled and reinstalled the Arlo Android app.  

 

After several days I added some cameras back to Arlo Smart, disabled animated previews, and all still exhibit the same behavior.  Still get animated previews.

 

Nice having features thrust upon me whether I want them or not...

ShayneS
Arlo Moderator
Arlo Moderator

@secaz

 

Did you happen to receive my PM regarding an Arlo app log request? requested Aug 2nd