Billing Invoice

[Corvae]

There is no way to contact billing, other than spend 15-20 minutes every month going through a phone tree to request a bill.  Has anyone found a solution other than canceling Arlo or switching to a competing product?  I have been dealing with this for 8 months, and I see others in the forum have been dealing with it for over a year.  I don't think Arlo cares.  I also have observed that Amazon has restricted reviews from being posted do to "usual content." 

[JessicaP]

Hi Corvae,

Let me reach out to you via private message to gather more information from you.

[Corvae]

Billing is still not available.  We have been promised an app update for 6 months.  No information is forthcoming.  Every month when I waste my time to request a bill, I get the same line.  We can't e-mail bills monthly because of a software update.   An update to the app is coming which will allow bills to be downloaded.  I can no longer recommend Arlo because, right now, I can't trust the company or the customer support like I once did. 

[Corvae]

I have been working with Arlo for 2 years contacting EVERY month to get an invoice.  This month I went to the support site to get an invoice again, and discovered that support for my subscription was not available, only for the cameras.  After 5-10 minutes I discovered that through the app I could call to get help.  

Getting a bill should be getting easier, not more difficult and confusing with no support from Arlo.  I feel very frustrated and unappreciated as a customer.

[cwheel84]

It's unacceptable that it is so difficult to access a receipt/invoice from Arlo. After 15 minutes on chat, I finally got it sent to me directly by email. There does not appear to be a way to access it otherwise.