The base station is keep going offline

[LeoLee]

The base station keeping offline and online several times in an hour.

I saw it turn into amber light and blue again few times in and hour. 
Pro SmartHub VMB4540 

[DannyBearAgain]

Check with your local isp if there is a problem with arlo.

[LeoLee]

The cams were fine without the base station. Should it be ISP problem?

[DannyBearAgain]

It would suggest not if you’re cameras are working.

Are the cameras connected via the base station or connected directly to the local wifi network?

Have you tried restarting the base or power cycled it?

Do you have a storage device attached, try removing it to see if it improves.

[StephenB]

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@LeoLee wrote:

The cams were fine without the base station. Should it be ISP problem?

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Possibly, if the offline state is brief and the system recovers on its own. It could also be an issue with your router ethernet.

How long does the base stay offline?

If it is long enough, you could use ping to test if the ethernet between the base and the router is ok.

[LeoLee]

I’m using three 5G board-band with provided ZTE MC801A modem router. 
The offline occur few times within an hour and last for around 1 min. 

[LeoLee]

I’m using three 5G board-band with provided ZTE MC801A modem router. 
The offline occur few times within an hour and last for around 1 min. 

[LeoLee]

Are the cameras connected via the base station or connected directly to the local wifi network?

They are connected to wi-fi directly before I buy the base station. Now I've reset the cameras and connect to the base station.

Have you tried restarting the base or power cycled it?

Yes, unplug and re-plug many times but still not working.

Do you have a storage device attached, try removing it to see if it improves.

Removed but same situations happened.

[jguerdat]

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@LeoLee wrote:

I’m using three 5G board-band with provided ZTE MC801A modem router. 
The offline occur few times within an hour and last for around 1 min. 

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Have you contacted your  ISP about this? 

[StephenB]

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@LeoLee wrote:

I’m using three 5G board-band with provided ZTE MC801A modem router. 
The offline occur few times within an hour and last for around 1 min. 

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It's possible that the ZTE gateway is dropping the broadband connection when there isn't any activity, and then needs to reconnect when a device on your network tries to reach the internet.

If you are in range of multiple towers, it is also possible that gateway connection is shifting to another tower.

[LeoLee]

I google and found this is a common problem for the smart hub. 
It's happening on EE and THREE router. Will Arlo investigate on it? I think I need to return the hub is it can't be fixed before the Christmas…

https://community.ee.co.uk/t5/Mobile-Broadband/Mobile-router-and-Arlo-security-camera-issues/td-p/12...

https://community.three.co.uk/t5/Broadband/ARLO-Cameras-disconnecting-from-5G-Home-Hub/m-p/7764

[BrookeN]

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the issue. Support is open 7 days a week from 6 am ~ 6pm PT.

[LeoLee]

Hi I tried to call but fail. 
Are you sure it is 7 days a week because the APP said it’s just Mon to Fri. 
I’m going to return the base station if it is still so unstable. 

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.