Arlo|Smart Home Security|Wireless HD Security Cameras
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Subscription error when purchasing a single camera plan

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  • ‎2020-04-02 09:54 AM
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quackman
Aspirant
Aspirant
‎2020-04-02 09:54 AM

I'm trying to add my Arlo Video doorbell for a single camera subscription, but I get an error every time that the transaction cannot be processed and the price shows up as $N$N or something like that.  The coding is messed up again.  Please fix.

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ShayneS
Arlo Moderator
Arlo Moderator
‎2020-04-03 12:55 PM

Hi @quackman

 

Are you still experiencing this issue with purchasing a subscription?

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quackman
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Aspirant
‎2020-04-03 05:47 PM

It happens when trying to add a smart premier subscription for a single camera add-on.  It’s still happening.  I can’t add a subscription for my video doorbell.

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ShayneS
Arlo Moderator
Arlo Moderator
‎2020-04-06 12:04 PM

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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