Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Smart popup notification category and Library category mismatch

Reply
Discussion stats
  • 1 Reply
  • 397 Views
  • 0 Likes
  • 2 In Conversation
Rockford000
Aspirant
Aspirant

I have Smart notifications on one of my cameras, and I notice sometimes the detected type would say 'Motion detected on...' on the popup notification, but when go to the Library for that recorded video, it correctly categorizes it as 'Person'. The actual recording would show a person walking past so really it should be Person. Just sometimes the popup notification says it's Motion.

 

I do have alerts on for Person and Motion, but I think that's not related to my problem.

 

Any ideas?

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Rockford000

 

The system analyzes the video to determine if it's a person or "other Motion". If the system can not determine if a person was detected it may mark it as other motion. we're constantly using data to improve this, improvements will occur over time.