Receipt stopped coming 3 months ago by email. Tried reaching out to support team.

[IKTHF]

Impossible to receive receipts. They stopped coming 3 months ago by e-mail, and Arlo Support is not responsive after creating 2 Tickets and following up multiple times. Why is it so hard to receive Receipts? Why there's no option to check them on the Profile?

[JessicaP · Accepted solution]

Hi IKTHF,

Let me reach out to you via private message to gather more information from you.

[cskarlo]

I am facing the same issue but worse. We had not received any receipt or invoice since day 1 of subscription. Its been months. And no means to get through the my.arlo page. 

[Mjbeuke]

My receipts also stopped coming by email a few months ago. Not sure why.

[Begesycenter]

Hej  Jessica

Jag har inte fått kvitto sedan den 28/6-2020

Kan du sända över alla kvitton och få igång så det fungerar sen. Tack

Mvh Niklas

Konto # 36454250 Datum 6/28/2020 Faktura Nummer 2102356645 Faktureras till

Betalningsuppgifter Pris Arlo Smart Premier Single Camera Monthly - Sweden  6/28/2020 - 7/27/2020 kr 255,20 Kreditrad (summan av alla krediter) kr 0,00 Skatter  Mini One Stop Shop kr 63,80 Totalt kr 319,00 Obs! Om du har gjort ändringar i ditt abonnemang under den senaste faktureringsperioden som resulterade i en återbetalning
kommer det att ta 1-2 arbetsdagar för återbetalningen att utfärdas. Ett separat kvitto skickas till din e-postadress
när återbetalningen har bearbetats.

[IKTHF]

Thanks for reaching out and sending the monthly statements, that was helpful at last. I'd recommend to suggest to the higher ups to implement the feature in the website; that is, to check the receipts. I'm sure this is a recurrent issue. Thanks.