Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Purchased arlo smart premier plan but not receiving notifications

Reply
Discussion stats
  • 1 Reply
  • ‎2019-03-01 02:11 AM
  • 817 Views
  • 0 Likes
  • 2 In Conversation
Popster1617
Follower
Follower
‎2019-03-01 02:11 AM
Hello - hoping someone can help. My cameras are no longer detecting motion and therefore I’m not receiving any notifications to my phone. I’ve tried to re-boot base station, remove and re-install app to no avail - Any other ideas to fix this please?
Labels:
0 Likes
Reply
Message 1 of 2
817
1 REPLY 1
TomMac
Guru Guru
Guru
‎2019-03-01 04:43 AM

Arm the cameras and then verify on the Live View screen that motion is really active ; running man(web) or ball with lines(apps) will be Black not gray

 

If they are and not detecting motion, then remove devcies ( cameras ) and re install ( sync ) as if new... this will rebuild the defaults in the base

--------------------------------------
Morse is faster than texting!
--------------------------------------
0 Likes
Reply
Message 2 of 2
808
Discussion stats
  • 1 Reply
  • ‎2019-03-01 02:11 AM
  • 818 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.