Arlo|Smart Home Security|Wireless HD Security Cameras

Pop-up on Arlo App Library Page to sign up for Smart when I'm already a subscriber?

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Fbrown4 Follower
Follower

It appears there’s been a recent iPhone application update that’s causing some annoying behavior on the Library page. Every time I choose the page there’s an overlay (an in app pop up) trying to get me to signup for Smart. I’m already a Smart Premuim subscriber. I assume the Arlo app would be smart enough to recognize that.

It’s super annoying to have to click off of it each time to view my library.

Model: VMC4030 | Arlo Pro Wire-Free Camera , VMC4030P | Arlo Pro 2 Wire-Free Camera

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JessicaP Arlo Moderator
Arlo Moderator

We appreciate your patience regarding this. This issue is now resolved.

 

If you still see the pop up coming up, please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 


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Iamspartacus8 Star
Star

Yep. Apparently us paying for smart notifications (that are broke again btw) is not enough. They have to advertise to you every time you open the library.

 

Arlo what is up? I finally got everything working and you broke it again.

 

 

JessicaP Arlo Moderator
Arlo Moderator

Our Arlo development team is aware where some users are seeing the pop-up to buy Smart when one already has Smart and is currently looking into this issue. We will provide an update as soon as we have more information to share with the community. We appreciate your patience and understanding regarding this.

Johndecena Aspirant
Aspirant
Every time I open my Arlo app I see this dumb ad trying to get me to sign up for Arlo smart... I ALREADY HAVE IT
How do I get rid of this?
JessicaP Arlo Moderator
Arlo Moderator

We appreciate your patience regarding this. This issue is now resolved.

 

If you still see the pop up coming up, please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.