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Only have 28 days of recording on 30 day contract. How to get other 2 days?

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  • ‎2020-09-21 06:26 PM
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AJBigonia
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‎2020-09-21 06:26 PM

I only have 28 days of recording on a 30 day contract. Is there any way to get the other two days? I have the police calling for copies of a video from day 29 and would like to get that restored. No one on the Arlo chat responded to my request. Is there a support email address?

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jguerdat
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‎2020-09-22 06:44 AM

Make sure there's no filter set in the library. Reboot the base. Try both the app and a web browser to see if there's a difference. Otherwise, contacting support is the only way to see if they can help. The phone call may be a better solution than chat - try both at the same time.

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