Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Only have 28 days of recording on 30 day contract. How to get other 2 days?

Reply
Discussion stats
  • 1 Reply
  • ‎2020-09-21 06:26 PM
  • 1393 Views
  • 0 Likes
  • 2 In Conversation
AJBigonia
Follower
Follower
‎2020-09-21 06:26 PM

I only have 28 days of recording on a 30 day contract. Is there any way to get the other two days? I have the police calling for copies of a video from day 29 and would like to get that restored. No one on the Arlo chat responded to my request. Is there a support email address?

Labels:
0 Likes
Reply
Message 1 of 2
1,393
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2020-09-22 06:44 AM

Make sure there's no filter set in the library. Reboot the base. Try both the app and a web browser to see if there's a difference. Otherwise, contacting support is the only way to see if they can help. The phone call may be a better solution than chat - try both at the same time.

0 Likes
Reply
Message 2 of 2
1,385
Discussion stats
  • 1 Reply
  • ‎2020-09-21 06:26 PM
  • 1394 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.