Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

New Subscription issue

Reply
Discussion stats
  • 0 Replies
  • ‎2020-05-07 03:04 PM
  • 872 Views
  • 0 Likes
  • 1 In Conversation
danigardiner
Aspirant
Aspirant
‎2020-05-07 03:04 PM

My bank contacted me and informed me they had to cancel my credit card due to some fraud charges. Days (not weeks not months) later I uploaded the new credit card into my arlo account. Arlo refuses to give me my old plan back and wants to charge me quadruple for my new plan to have the same feature. Because I didn't update my card the same day they asked me to. Well I cannot update my card with one not yet in my possession as the bank had not yet sent the replacement to me yet. A representative said they would try to get a discount for me but that was also denied without any reason. 

Labels:
0 Likes
Reply
Message 1 of 1
872
0 REPLIES 0
Discussion stats
  • 0 Replies
  • ‎2020-05-07 03:04 PM
  • 873 Views
  • 0 Likes
  • 1 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.