Incorrect subscription billing

[LangTuSJ]

Hi,

I signed up for a trial subscription plan and cancelled before 30 days.  However, upon checking my credit statement, I was charged $9.99 for it.  How do I get it corrected?  Also there's nowhere I can find an invoice of the billing, which is pretty strange!!!  Any idea where to look for?  

Stanley

[JessicaP]

Hi @LangTuSJ,

Have you contacted our support team regarding this? You can contact our support team at https://www.arlo.com/en-US/support/contact.aspx.

[LangTuSJ]

I already did and got a reply for more detail.  I replied to that email on Feb 5 and have been waiting for an update since.  I have sent two separate emails asking for an update but no response

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@JessicaP wrote:

Hi @LangTuSJ,

Have you contacted our support team regarding this? You can contact our support team at https://www.arlo.com/en-US/support/contact.aspx.

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[JessicaP]

Let me reach out to you via private message to gather some information from you.

[JLennon]

I phoned and was told I would not be billed for subscription but have been

[JLennon]

I don’t want arlo subscription and was told I wouldn’t be charged but have been

[JessicaP]

Hi @JLennon,

I'll send you a private message to gather more information from you regarding this.

[izy100]

Hi,

Will you please check on invoice no: 1682183791?

My subscription is supposed to be $0/mo Per Camera but I had been billed on the 4/18/2019,

Please advise.

Thank you! 🙂

[JessicaP]

Hi @izy100,

If you are being billed for your subscription, contact our support team so they can help you out further. You can contact our team here: Arlo Support