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Hi,
I signed up for a trial subscription plan and cancelled before 30 days. However, upon checking my credit statement, I was charged $9.99 for it. How do I get it corrected? Also there's nowhere I can find an invoice of the billing, which is pretty strange!!! Any idea where to look for?
Stanley
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Hi @LangTuSJ,
Have you contacted our support team regarding this? You can contact our support team at https://www.arlo.com/en-US/support/contact.aspx.
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I already did and got a reply for more detail. I replied to that email on Feb 5 and have been waiting for an update since. I have sent two separate emails asking for an update but no response
@JessicaP wrote:Hi @LangTuSJ,
Have you contacted our support team regarding this? You can contact our support team at https://www.arlo.com/en-US/support/contact.aspx.
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Let me reach out to you via private message to gather some information from you.
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Hi,
Will you please check on invoice no: 1682183791?
My subscription is supposed to be $0/mo Per Camera but I had been billed on the 4/18/2019,
Please advise.
Thank you! 🙂
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Hi @izy100,
If you are being billed for your subscription, contact our support team so they can help you out further. You can contact our team here: Arlo Support
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