Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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How do I cancel my subscription

I just want out of my prescription. HELP No cancellation button to press
Message 1 of 4
brh Master
Master

Re: How do I cancel my subscription

@SallyBlossom,

I don't believe you can do that from the app. On your PC go to 

https://arlo.netgear.com/#/login

then go to Settings and look for Subscriotion and it will list your current subscription.

Click on that and you should see a button that says Change Plan.

Click on that and select Basic and continue.

 

Brian

Message 2 of 4
Aspirant

Re: How do I cancel my subscription

It does not offer Basic plan to change to.  Should I just click Cancel instead? But would that render my Arlo devices to all become inactive?  This is such a scam to trick you into trying out Arlo Smart but then you can’t go back to Basic.

 

Thanks,


@brh wrote:

@SallyBlossom,

I don't believe you can do that from the app. On your PC go to 

https://arlo.netgear.com/#/login

then go to Settings and look for Subscriotion and it will list your current subscription.

Click on that and you should see a button that says Change Plan.

Click on that and select Basic and continue.

 

Brian


 

Message 3 of 4
Guru

Re: How do I cancel my subscription

It's not a conspiracy. Just click on Cancel to cancel your subscription and follow the process.

Message 4 of 4