Homekit Token

[Wsgwsg]

Hello,

My Arlo SmartHub VMB4000R3 is unable to complete HomeKit setup.

The Arlo app gets stuck on “Discovering your device. Please wait.” indefinitely when attempting to connect HomeKit.

Troubleshooting already completed:

• SmartHub rebooted
• iPhone rebooted
• Same local network for iPhone, Apple TV and SmartHub
• Firmware is up to date
• HomeKit setup still fails

Could you please perform a HomeKit token reset (or HomeKit certificate reset) for my account and SmartHub?

SmartHub model: VMB4000R3

Thank you.

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

https://kb.arlo.com/000063184