Arlo|Smart Home Security|Wireless HD Security Cameras
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Ghost Camera In HomeKit?

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AshTray900
Luminary
Luminary
‎2024-12-29 10:52 AM

Just got an Apple Watch so I decided to add Arlo to home since their is no native app.

 

i get one blank camera in home that it will not connect to, the Arlo app is fine and shows everything right, I have rebooted the base station.

 

i think this is possibly a camera tied to my Arlo account from an RMA. I have always deleted cameras from the base when they were taken down and again Arlo app/web is just fine.

 

Any suggestions? Factory reset base is not an option, it took a crap ton of tweaking to get everything just right.

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BrookeN
Arlo Moderator
Arlo Moderator
‎2025-01-02 10:23 AM

Please reach out to support they will be able to look into this further.  Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the closet to the behavior you are seeing.

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