Arlo|Smart Home Security|Wireless HD Security Cameras

Getting charge for subscription with no active account

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Dronta
Follower
Follower

Hello, 

I have been trying to get ahold of customer support. I am getting a monthly charge for $7.99 for camera subscription but i deleted my accounts after verifying it said I had no active plans. I had to re-register for an account today just to get to this room for posting. 

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BrookeN
Arlo Moderator
Arlo Moderator

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

 

BrookeN
Arlo Moderator
Arlo Moderator

Thank you for providing that information. I have reached out to support, they will be getting ahold of you as soon as possible.