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Discount not applied and no resolution was made...

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pymsa
Follower
Follower

I've raised a support request about a month back which despite no resolution it was closed . I'd been requested to call the phone line but when I did I was subjected to very long waits and never got through. I left my call back number and nobody call me. Then the ticket was closed even after a request not to close it.

 

I have since raised another ticket on the same issue. NOBODY has responded in any way. The ticket remains open.

 

The issue is that ARLO enticed me to enter a new monthly billing of the Multi Camera Arlo Smart plan with a 25% discount for the first year. My account records show I've been changed to monthly billing, but at full price. 

 

How do I raise a complaint given nobody is acknowledging my issue?

 

 

JessicaP
Arlo Moderator
Arlo Moderator

Hi pymsa,

 

Let me reach out to you via private message to gather more information from you.