ACE128KP0093B is not connecting to my network

[memodoom]

I just got a new chime 2 and when I try to connected to my network is not responding. I try different ways and still not working, hopefully Arlo can replace the device or give me my money back. anybody had have issues with this device?

[ShayneS]

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[memodoom]

I reset it several times, updated my iPhone software, I tried connecting it with my iPad. some of the comments said that it doesn't work with the American outlets, only British

[StephenB]

---

@memodoom wrote:

some of the comments said that it doesn't work with the American outlets, only British

---

It just gets power from the outlet.  Are you using an adapter, or just plugging it in?

[memodoom]

just plugging it in, no adapter

[memodoom]

when starts connecting there is a orang/red light starts flashing, my network disappears and it shows 5G for about five seconds and then my network shows again

[StephenB]

---

@memodoom wrote:

just plugging it in, no adapter

---

Then power shouldn't be the issue.

---

@memodoom wrote:

when starts connecting there is a orang/red light starts flashing, my network disappears and it shows 5G for about five seconds and then my network shows again

---

Are you talking about your home wifi network?  Is it disappearing on your phone?