Arlo|Smart Home Security|Wireless HD Security Cameras

Cannot Upgrade Arlo Subscription to Elite

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Glenda1205 Aspirant
Aspirant

Hi

 

 

I recently added new arlos and needed to subscribe to the 15 camera plan. It seems like the system has changed and now i cannot subscribe for a plan and leaves my other Arlo's useless.

 

Is there a way around this? or i will have to purchase this new arlo ultra. I really dont want to spend a grand to have my subscription upgraded from basic to Elite. 

 

My Hardware is H3. Serial Number 52M18174BBB10

Guru jguerdat Guru
Guru

Why can't you use Settings, Subscription, Change Plan and select Elite?

Glenda1205 Aspirant
Aspirant

I went and followed that, but there's no option to upgrade to Elite. It just leads me to this separate article titled "where is the basic subsciption plan?"

 

No other options for upgrading

Glenda1205 Aspirant
Aspirant

I want to add I live here in Australia.

Guru jguerdat Guru
Guru

What country did you set the system up in?

Glenda1205 Aspirant
Aspirant

I currently use it here in the Philippines

Guru jguerdat Guru
Guru

Is that where you set the system up? Check the FAQ here for where subscriptions are available.

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  • 2 In Conversation