Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Cannot Upgrade Arlo Subscription to Elite

Hi

 

 

I recently added new arlos and needed to subscribe to the 15 camera plan. It seems like the system has changed and now i cannot subscribe for a plan and leaves my other Arlo's useless.

 

Is there a way around this? or i will have to purchase this new arlo ultra. I really dont want to spend a grand to have my subscription upgraded from basic to Elite. 

 

My Hardware is H3. Serial Number 52M18174BBB10

Message 1 of 7
Guru

Re: Cannot Upgrade Arlo Subscription to Elite

Why can't you use Settings, Subscription, Change Plan and select Elite?

Message 2 of 7
Aspirant

Re: Cannot Upgrade Arlo Subscription to Elite

I went and followed that, but there's no option to upgrade to Elite. It just leads me to this separate article titled "where is the basic subsciption plan?"

 

No other options for upgrading

Message 3 of 7
Aspirant

Re: Cannot Upgrade Arlo Subscription to Elite

I want to add I live here in Australia.

Message 4 of 7
Guru

Re: Cannot Upgrade Arlo Subscription to Elite

What country did you set the system up in?

Message 5 of 7
Aspirant

Re: Cannot Upgrade Arlo Subscription to Elite

I currently use it here in the Philippines

Message 6 of 7
Guru

Re: Cannot Upgrade Arlo Subscription to Elite

Is that where you set the system up? Check the FAQ here for where subscriptions are available.

Message 7 of 7