Arlo|Smart Home Security|Wireless HD Security Cameras

Cannot Purchase Arlo Smart Plan from Arlo.com

Reply
Discussion stats
  • 3 Replies
  • 104 Views
  • 0 Likes
  • 3 In Conversation
emovendo
Aspirant
Aspirant

When I attempt to purchase an Arlo Smart Plan from Arlo.com, I receive the attached error.


"Subscription

No subscription"
 
I am U.S. Based.
 
I opened a case on Friday with no response so far.
 
Please advise
Model: VMB5000 | Arlo Ultra SmartHub
jguerdat
Guru Guru
Guru

Have you tried both the app and the web client?

emovendo
Aspirant
Aspirant

Yes. 

 

No luck with either.

ShayneS
Arlo Moderator
Arlo Moderator

Hi @emovendo

 

I Have located this response for your open case.

 

Please see here:

 

"Hi, 

 

Good day and I apologize for the delayed response.

 

Kindly contact the Arlo European support team at 800 797 106 to assist you accordingly with your concern.

 

You may check the link below to guide you in purchasing a subscription.

https://kb.arlo.com/000056588/How-do-I-subscribe-to-Arlo-Smart

 

For other support options, please visit: http://www.arlo.com/en-US/support/contact.aspx and refer to your case number 42505012.

I hope to hear from you soon.

 

It was a pleasure to assist you. Thank you for choosing Arlo!

 

Sincerely,

Jhaf

Arlo Support Expert

Support Site - https://support.arlo.com

Community site - https://community.arlo.com "