Cancelled subscription but still being charged.

[ttran1968]

In my subscriptions, it shows that my plan has been cancelled, but I was still charged $9.99 through PayPal. I have attached a screenshot that shows my plan was cancelled and that I am not able to make any changes to my Arlo Smart plan.

How can I make sure my subscription is cancelled and get a refund? 

[JessicaP]

Hi ttran1968,

Let me reach out to you via private message to gather more information from you.

[jreilly7]

I am having the same problem. I cancelled the Arlo subscription back in September and I am still getting charged $9.99 a month! I have changed the number to my credit card attached to the Arlo account and they STILL charged me again. How do I stop this?????

[JamesC]

jreilly7,

Please reach out to me in a private message with the email address associated with your Arlo account and I will escalate to the care team for further investigation.

JamesC

[Kevin9]

I am having the same problem.