Arlo|Smart Home Security|Wireless HD Security Cameras

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dmertz
Follower
Follower

We received the "sorry to see you  go" email from Arlo on May 10.  Our corporate AMEX is being charged still.  We placed the charge in dispute and blocked Arlo.  However, Arlo has now told AMEX we did not cancel.  Neither of the user id's for the 2 regular users work now.  My login has the subscription grayed out.  HOW DO WE CANCEL? Devices are removed and no recordings in the library.  So Arlo did process something at their end. We have tried to follow all online links and support  instructions. Since we no longer appear to have an active subscription, we cannot get a person. 

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @dmertz Thank you for letting me know.

 

I have provided this information to the appropriate team and you should be contacted from the support team as soon as possible.