Can't de-activate smart cameras with Smart Elite

[Ruben_B]

Any ideas why i can't de-activate my Alro Smart Elite to my Pro 2 camera?

I have 19 cameras on my Arlo Smart Elite plan. I no longer require smart notifications on one of the cameras so i go to manage cameras in the Subscription page, but when i drag the camera down i want to de-activate and place it over the de-activation option nothing happens?

Very strange.

Any help on this matter would be much appreciated.

[michaelkenward]

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@Ruben_B wrote:

I no longer require smart notifications on one of the cameras so i go to manage cameras in the Subscription page, but when i drag the camera down i want to de-activate and place it over the de-activation option nothing happens?

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Why not edit the rules associated with that camera and tell it not to send notifications?

[Ruben_B]

Edit rules? That's not a solution. I no longer want this feature. Particularly as its a paid subscription per camera and i no longer want to pay for it. I should able to drag the camera to de-activate it. But its working! Why? Is this a bug with your system with the introduction of your new plans?

[Ruben_B]

sorry, should read 'But it's not working! Why?

[JessicaP]

Hey Ruben_B,

If you're having problems trying to de-activate one of your Arlo cameras from Smart subscription, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.