Can’t Log Into App On Ipad

[Overstim]

I’m using version 2.6.3 of the app on a 2018 iPad Pro. The login screen brings up the keyboard, which blocks the login button. If you enter your account and password and dismiss the keyboard, the log in button is gone. Swiping to another app and back brings the button back. 

[TomMac]

did you try to just hit enter on the keyboard ?

[Overstim]

Yes- it dismisses the keyboard but the log in button is gone. This works fine on iPhone, BTW.

[ShayneS]

What version of IOS are you running on your Ipad?

[Cerebellum]

I have the same issue with my new iPad Pro. Enter Id and password, minimize keyboard and no login button.   

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[Its_ncs]

I have the same issue in my iPad Pro 12.9 the login box disappears after you type in the password and hitting enter doesn’t work 

[Its_ncs]

[Cerebellum]

The problem remains with app version 2.7.0.  Are we ever going to get this bug fixed?

[Museterri]

When is this going to be fixed ?

[Museterri · Accepted solution]

Type in login info but don’t dismiss the keyboard. Place your finger above login info and push up till buttons show. The you can press Enter. All good on my iPad now

[Cerebellum]

That worked!  Thanks for the tip.

[peterlhansen]

Thanks for the tip. I got it to work as you described but I had to press the button quickly before it would disappear again!