Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Cameras became inactive

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I’ve been using my Arlo system for quite some time now.
2x Arlo Pro 2s
4x Arlo Ultra
1x Arlo baby cam
1x Video doorbell

I am in a region where Arlo subscriptions are not available. Previously this meant that some of my cameras cannot record video on the cloud but I could always view them live on the app. A few days ago 2 randomly dropped off and I got this message “this device is inactive... a paid Arlo subscription is required to activate this device.”
The two devices that went offline are:
1x Arlo pro2
1x Arlo Ultra

Pls help I’ve invested so much into this system and now it’s giving up on me.
Model: VMB4000 | Arlo Pro/Pro2 Base Station, VMC5040 | Arlo Ultra Wire-Free Camera, AVD1001 | Arlo Video Doorbell, ABC1000 | Arlo Baby

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@JamesC wrote:

 

Without a subscription plan, the maximum number of active cameras on your account is 5. If you have more than 5, those cameras will display the error message that you've described here.

 


There is a workaround, which is to create a second account, and shift some cameras over to it.  You'd then grant access to cameras across both accounts.  

 

Of course you also need to use direct access to local storage on the ultras - which I think means that you should use the account that the ultras are on to access the videos.

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Ebo787,

 

Without a subscription plan, the maximum number of active cameras on your account is 5. If you have more than 5, those cameras will display the error message that you've described here.

 

JamesC

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I understand that. But all cameras were working just fine for quite some time. Why would they randomly go down now?
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@JamesC wrote:

 

Without a subscription plan, the maximum number of active cameras on your account is 5. If you have more than 5, those cameras will display the error message that you've described here.

 


There is a workaround, which is to create a second account, and shift some cameras over to it.  You'd then grant access to cameras across both accounts.  

 

Of course you also need to use direct access to local storage on the ultras - which I think means that you should use the account that the ultras are on to access the videos.

View solution in original post

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This is a great idea! Thank you!
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Sounds like extortion. Show you all of your cameras for a while then take some of them away and tell you if you want them back you have to fork over some cash. Happened to me too. Invested in ten cameras and now I can only see five of them unless I want to add them to my already expensive plan. I’ll be replacing my Arlo system to something cheaper and more transparent.
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