Arlo|Smart Home Security|Wireless HD Security Cameras

Being billed twice for the same Arlo service and cameras?

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GA2021
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Follower

I am being billed twice for the same Arlo service and cameras.  I recently purchased an outdoor camera/security light system and activated it.  I was told I received a free 3 month subscription.  However, I am being billed for it and it stopped all recordings after the 3 month subscription ended.  Was told just now by an online Arlo rep that it was my fault and they won't issue a refund to me for being double billed.  Can someone with Arlo who has any type of authority respond to my email to assist in this matter????

 

VERY UNHAPPY CUSTOMER.

JessicaP
Arlo Moderator
Arlo Moderator

Hi GA2021,

 

Let me reach out to you via private message to gather more information from you.