Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2021-05-17 02:02 PM
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GA2021
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‎2021-05-17 02:02 PM

I am being billed twice for the same Arlo service and cameras.  I recently purchased an outdoor camera/security light system and activated it.  I was told I received a free 3 month subscription.  However, I am being billed for it and it stopped all recordings after the 3 month subscription ended.  Was told just now by an online Arlo rep that it was my fault and they won't issue a refund to me for being double billed.  Can someone with Arlo who has any type of authority respond to my email to assist in this matter????

 

VERY UNHAPPY CUSTOMER.

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JessicaP
Arlo Employee Retired
‎2021-05-18 08:19 AM

Hi GA2021,

 

Let me reach out to you via private message to gather more information from you.

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