Arlo secure subscription code not accepted

[mario55]

Hi.

Bought 2 month ago Arlo Go2 camera. Everything works fine, but can't be activated Arlo 24 month subscription code which came in the box with camera. Can't really figure out how to reach support or someone who could explain that.

[jguerdat]

Where are you located? Not all countries can get a subscription.

[mario55]

I am located in Latvia, Europe. But can't see any evidance that subscription code doesn't apply here. 

[StephenB]

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@mario55 wrote:

I am located in Latvia, Europe. But can't see any evidance that subscription code doesn't apply here. 

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Subscriptions are available in Latvia:

• https://kb.arlo.com/000063227/What-Arlo-subscription-plans-and-cloud-recording-options-are-available...

I'm tagging the mods ( @ShayneS , @JamesC , @BrookeN  ) to call their attention to your issue.

[ShayneS]

Hi @mario55 

I have escalated this for you and someone will be reaching out as soon as possible.

[mario55]

Thanks a lot. Received email that case is created. Waiting for additional info or mail.

[mario55 · Accepted solution]

Big thanks to the mods @ShayneS, @JamesC , @BrookeN! Case solved un probably closed.

Although I should admit that is crazy as hell to understand how to reach support. If not this thread and extra talks with mods, it won't be possible.

So be kind to mods! They are helping us here. 😁

Best regards! 😉

[Bethprud]

I’m trying to find help, I have paid for the subscription three times and it’s saying it’s not accepted. 

[BrookeN]

@Bethprud I already responded to your other post. Please keep it to one post so it does not get duplicated and delay response. 

[RoyqueshiaD]

Well first off I never sent an email thank you 

[PeterisDANILEVC]

I have bay Arlo go 2.
two devices
but one secure subscription doesn't work for me.

only works on one device, both codes are valid.

I only allow one camera to work with a secure subscription code

[ShayneS]

Hi @PeterisDANILEVC 

Can you provide more detail regarding the symptoms you are experiencing?

[PeterisDANILEVC]

Hello,

i have two arlo go 2

each has its own code that will be valid for 24 months

activates the code for the first arlo go 2, everything works, records video and sends.

activate the second code arlo go 2, then the activation of the first arlo go 2 disappeared, only the second arlo go 2 works.

PS.

I have two codes, two arlo go 2, but I can't confirm both at the same time. when one is confirmed the other disappears.

is it possible to post private screenshots for easier understanding? 

[StephenB]

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@PeterisDANILEVC wrote:

is it possible to post private screenshots for easier understanding? 

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Yes, you can attach them to a private message (PM).   Use the envelope icon in the upper right of the forum page.