Arlo order Double Billed?

[Retired_Member]

How do you get this fixed? We've spent hours and hours on the phone with Arlo support, however there is on way to get to Billing support, and Order support is of no help. Our bank needs a letter emailed or faxed to them about this however, we had one agent claim she did this to just get us off the phone. We later learned she lied to us just to get us off the phone, and these agents have no ability to do this. They claim they will escalate our case to billing support and someone will reach out each time, however no one ever does. We are over drafted and keep getting additional overdraft fees because of this. We will be filing a case with the FTC. 

[JessicaP]

Hey thecreativeone,

I've responded to your private message in regards to this. We appreciate your patience and understanding about this.

[Retired_Member]

There is no understanding, this has been going on for a week now. We are done with Arlo you have lost a customer for life. If it was your money and happing to you I'm sure you'd care a lot more than it's been escalated already and someone will reach out to you when they have an update. This is not okay, not how you treat your customers.