Arlo Ultra smart premier issue purchasing

[Denfri]

Hi,
I bought an Arlo Ultra set with 3 cameras and choosed the smart premier Abo. The Recording worked exactly 1month and now I can't get it activated again. Ordering hang always up in a loop without a successful order.
I already use since 2 years successfully another account with arlo and arlo pro + smart premier abo.
And I would like to have the same with a second Abo on my second account with arlo ultra.
How can I get it work again?

[jguerdat]

What country are you in? Not all countries can get the subscription.

[Denfri]

In Germany.
The subscription is listed with a price. And it worked already sufficient one month (February to March) before it stopped beginning of March.
I can choose the subscription and it is not saying it is not available. It is showing price per month or year. Just when I want to order it, I can go through all settings and on the last page it jumps back to the first one.
It didn't do that when I booked it for one year beginning of February. But suddenly it stops working and a new ordering fails now.

[JamesC]

Denfri,

Is this happening when using the web client or are you using the Android app? If using one, have you already tried the other? Is the the behavior the same?

JamesC

[Denfri]

Hi,
this was my concern as well.
And this is why I tried already both. But the behavior is exactly the same.