Arlo Smart 3 months included subscription model AVD2001 won't activate.

[WEA1]

I purchased an Essential wire-free doorbell with 3 months included Arlo Smart. After installation it shows the doorbell is inactive under Manage Arlo Smart. Other cameras (4) I installed at the same time all show active. How can I activate the doorbell so I can use the Smart features?

[StephenB]

The trial should have automatically activated.

But it appears you already have a paid subscription, and it looks like you are under the 5-camera limit for Premier/Elite (and there is no limit for Secure/Secure Plus).  So you can just move the doorbell into your existing subscription.    Just drag it from the no plan list to there in "manage cameras" 

[WEA1]

It doesn't show up under the No Plan.  Under settings>subscription>, all of the other cameras are listed under 3-month trial. Under Arlo Secure and CVR Plan it simply says No Plan. Under settings>Arlo Smart-Smart Notifications, other cameras are listed under Active Cameras and the doorbell is listed under Inactive Cameras. 

I have received emails acknowledging my purchase of the doorbell and that there is a 3-month trial. Talked with tech support, went through re-install twice to no avail, sent copy of purchase receipt, was assured problem would be solved. Its been 3 days and nothing.

[JessicaP]

Hey WEA1,

You mentioned you talked to the support team. Let me reach out to you via private message to gather more information from you.