Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Smart $3.99 subscription offer. Cannot find this offer.

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Tutor
Tutor

When my Arlo App initializes it refers to a $3.99 subscription offer but when I click on it I cannot find the offer.  I would sign up for this if I knew how.  I could not find it via the website either.  Thanks for any help you may offer!

Model: AVD1001 | Arlo Video Doorbell
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Aspirant
Aspirant

I keep getting the same thing but it is not discounted.

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Arlo Moderator
Arlo Moderator

Hi raudio and Kay24obrien,

 

Do you have the screenshot of the Arlo Smart subscription that is offering for $3.99?

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Tutor
Tutor

I don't but I will see if I can get it to come up again.  As I recall it came up after closing the App and reopening it so I'll try to recreate the condition and capture a screenshot.  Thanks for your reply!

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Tutor
Tutor

Here is a screenshot - it’s not exactly the one I first saw but it’s similar.  There is probably a rotation to the advertising photos.  This one is for a similar offer but the same thing happens - Click on it and there is no opportunity to take advantage of the offer.  I’ll attach the screenshot.  Thanks!

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Arlo Moderator
Arlo Moderator

I would suggest to contact the Support Team so they can help you with the subscription offer. You will find several options for contacting support in the provided link.

 

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Tutor
Tutor

Actually, that was my first stop - I waited on hold and in the Chat Queue.  I even got an email that said that a case had been opened based on the fact that I opened a Chat but - no joy yet.  That's why I came to the Community.  It's gotten to the point that it's not worth the investment in time to try and get the discount.  That's a shame...  But I do appreciate your engaging in the discussion with me!  Thanks for your responses!  

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Tutor
Tutor

I finally got through on the phone to Arlo Support.  The rep said that when I got the special price offer pop-up again I should go ahead and click through and complete the purchase process and that even though the screen says $9.99, the special price ($3.99 per month) would be automatically applied since I clicked through the offer.  Unfortunately that did not work and I was charged the regular price.  So now I'm enrolled in Arlo Smart at the full price.  Then Arlo sent me an email asking me to sign in here and mark a reply as an "Accepted Solution".  

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Arlo Moderator
Arlo Moderator

Let me reach out to you via private message to gather some information from you

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Tutor
Tutor

I finally gave up on contacting Customer Support thorough the "Case Number" system.  I found a phone number for them and called. The rep was nice but unable to help. I clicked through the Arlo App using their Arlo Smart discount offer and it was not honored.  I was charged full price.  Arlo Customer Support is the worst I've seen in a while.  I just cancelled the Arlo Smart plan and will look for a replacement camera system for my 4 camera system.

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Arlo Moderator
Arlo Moderator

Hey raudio,

 

Let me reach out to you via private message about this.

Discussion stats
  • 10 Replies
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  • 3 In Conversation