Arlo Pro 2 Wire-Free Camera Some Filter options not displayed on smart notifications such as People

[dngumina]

Arlo Smart Notifications is missing "People" filter option on one of my two iphones using ios 12.4  I thought that by upgrading to the Elite subscription I would get all the same Filter selections on both phones. Anyone else experiencing this? Any solutions or suggestions? Thank you, DG  

Firmware 1.14.0.2_2776  Hardware VMB4000r3 IOS 12.4

[JessicaP]

Hi dngumina,

What iPhone are you using? Have you tried reinstalling the app to see if that helps? If that doesn't help, could you provide a screenshot where you don't see the "People" notification?

[dngumina]

Person notification missing

It’s an iPhone 7 using iOS 12.4. Yes, I have downloaded the app several times. I’m enclosing a screen shot of the notifications that are displayed. 

[JessicaP]

Thanks for showing the screenshot. Could you check on the web client on your computer to see if it shows the filter under "Arlo Smart Notifications"?

[dngumina]

Hi Jessica, I checked the ARLO smart notifications section on the computer and the "PEOPLE" notifications are highlighet in green for both cameras. As I mentioned prreviously, I have deleted the app on the iphone 7 and downloaded it several times, also have rebooted the iphone 7 and removed all the other active apps with the exception of ARLO. I have no problems with the ARLO app on my iphone 7S. All the smart notifications are correctly there. Any more suggestions would be deeply appreciated. Thank you, David Gumina

[JessicaP]

What iOS version are you running on the iPhone 7?

[dngumina]

iphone7 uses IOS 12.4

[JessicaP]

Let me reach out to you via private message to gather more information from you.