Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Go wont say active in Smart. Have to use computer to move back. App doesn't show inactive.

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  • ‎2019-08-09 05:48 PM
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philblakely
Tutor
Tutor
‎2019-08-09 05:48 PM

My Arlo Go cameras move from "Active" to "Inactive" every day. This stops me from getting video previews on my phone's lock screen. I have to use my computer to move them back to active. The mobile aps do not see the Arlo Go cameras when they are inactive. I think I am discussing two seperate bugs. 

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JessicaP
Arlo Employee Retired
‎2019-08-13 09:35 AM

Hey philblakely,

 

What phone device are you using? Have you tried reinstalling the Arlo app and rebooting your phone device to see if that resolves the issue where you can see the Arlo Go if they are active/inactive?

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