Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Arlo Camera Motion sensor is Not Working/Detecting

Reply
Discussion stats
  • 2 Replies
  • 2371 Views
  • 0 Likes
  • 3 In Conversation
Dennis142018
Follower
Follower

Camera will not pick up people walking up stairs  you can see them walking down the stairs have sanctity at 100%

Model: VMC3030 | Arlo Wire-Free Camera
jguerdat
Guru Guru
Guru

It's all about positioning so motion is across the FOV. Post a screenshot for suggestions.

Model: VMC3030 | Arlo Wire-Free Camera
ShayneS
Arlo Moderator
Arlo Moderator

Hi Dennis142018,

 

The cameras work best when a subject walks across the FOV (field of view) rather than coming directly toward or away. The camera also has 110 Degree FOV & works best when positioned at 7' & tilted slightly down. So try to get the best position possible to maximize it's sensors. Here is a KB that may assist you - How do I position my Arlo Wire-Free or Arlo Pro Wire-Free camera?

Model: VMC3030 | Arlo Wire-Free Camera