App not allowing me to manage 10 camera +2 CVR subscription

[hokeysmoke]

I have had 12 cameras for the last 3 years, using a 10-camera subscription plus having two cameras on CVR.  Arlo at the time made a point of having CVR not add to the camera count for subscriptions:

https://community.arlo.com/t5/Buying-Options-Tips/CVR/td-p/1126015

Now, with the new subscription page, I get a message "you have reached your camera limit" once I reach 10 and I can no longer drag all 12 into the activation area.  Is this operating correctly?  If so, when did this change, and why wasn't I notified?

[ShayneS]

Hi @hokeysmoke

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[ShayneS]

Hi @hokeysmoke 

This is an intended feature related to the new service plans.