Arlo|Smart Home Security|Wireless HD Security Cameras

App not allowing me to manage 10 camera +2 CVR subscription

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Virtuoso
Virtuoso

I have had 12 cameras for the last 3 years, using a 10-camera subscription plus having two cameras on CVR.  Arlo at the time made a point of having CVR not add to the camera count for subscriptions:

 

https://community.arlo.com/t5/Buying-Options-Tips/CVR/td-p/1126015

 

Now, with the new subscription page, I get a message "you have reached your camera limit" once I reach 10 and I can no longer drag all 12 into the activation area.  Is this operating correctly?  If so, when did this change, and why wasn't I notified?

Model: VMC3030 | Arlo Wire-Free Camera, VMC3040 | Arlo-Q HD with Audio, VMC3040S | Arlo Q Plus Security Camera with Audio | Ethernet | PoE, VMC4030 | Arlo Pro Wire-Free Camera
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Arlo Moderator
Arlo Moderator

Hi @hokeysmoke

 

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

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Arlo Moderator
Arlo Moderator

Hi @hokeysmoke 

 

This is an intended feature related to the new service plans.

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