Arlo|Smart Home Security|Wireless HD Security Cameras
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hokeysmoke
Virtuoso
Virtuoso

I have had 12 cameras for the last 3 years, using a 10-camera subscription plus having two cameras on CVR.  Arlo at the time made a point of having CVR not add to the camera count for subscriptions:

 

https://community.arlo.com/t5/Buying-Options-Tips/CVR/td-p/1126015

 

Now, with the new subscription page, I get a message "you have reached your camera limit" once I reach 10 and I can no longer drag all 12 into the activation area.  Is this operating correctly?  If so, when did this change, and why wasn't I notified?

2 REPLIES 2
ShayneS
Arlo Moderator
Arlo Moderator

Hi @hokeysmoke

 

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

ShayneS
Arlo Moderator
Arlo Moderator

Hi @hokeysmoke 

 

This is an intended feature related to the new service plans.