Yr free subscription

[Nicciblue13]

I just purchased the arlo today and am wondering if there has been a fix for the 1yr subscription problem, I can not cancel an old subscription as this is my first arlo purchase and account I just would like to know how to activate the free yr subscription thanks

[StephenB]

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@Nicciblue13 wrote:
I just purchased the arlo today and am wondering if there has been a fix for the 1yr subscription problem, I can not cancel an old subscription as this is my first arlo purchase and account I just would like to know how to activate the free yr subscription thanks

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The free year subscription applies to the Ultra camera, not the Pro 2.  Can you confirm that you purchased a Pro 2?

[Nicciblue13]

Yes I have the arlo pro2 4 cameras and a hub set them all up yesterday connection was smooth

[Nicciblue13]

The advertising for the free yr subscription was for all products aside from the single camera purchase. There is a very extensive thread about this in the community