Arlo|Smart Home Security|Wireless HD Security Cameras
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Security Light AL1101 Batteries Will Not Charge

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Baldness
Apprentice
Apprentice

Cant get the lights battery to charge. 

 

I have tried a couple of different Arlo wall chargers and different cables. 

 

Have removed battery an put it back.   Have plugged chargers into a wall socket as opposed to into an extension block.     

 

No lights come on the light and nothing happend when I press the sync button on the top of the light.

 

I have not yet tried swapping the battery out from another light and trying that in this light...

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jguerdat
Guru Guru
Guru

Swapping batteries with a second light and attempting to charge both lights should give you the answer. Could be the battery or the light.  When done, open a case with support to exercise your warranty:

 

https://www.arlo.com/en-us/support/contact.aspx

 

Also, while this is for a camera, the following may be useful:

 

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

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